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Vos conditions de ventes


La marque Sports Remedies est gérée par la société (12, Lambton Road, SW20 0LR, Londres, Grande Bretagne) et représentée en France par Sports Remedies France (111, rue des Tetu, 62780 Trepied-Cucq)


[Terms et conditions de ventes en cours de traduction]


Sports Remedies brand and websites are managed by (12 Lambton Road, SW20 0LR, London, GB) represented in France by Sports Remedies France (111, rue des Tetu, 62780, Trepied-Cucq) 

General terms of sales apply on an exclusive way for present and future commercial relationship between Sports Remedies ("We/Us") and the purchaser ("You"). Therefore, any condition formulated by You which does not comply with these Conditions shall be rejected, unless We have expressly acknowledged that it will apply, in writing.

We may change the terms of this Agreement at any time by notifying you of this change on our website.

These terms set the sales condition (order, services provided, payment, delivery) between Sports Remedies in the UK and the user. For sales in the Eurozone, please refer to Sports Remedies France terms and conditions. In order to allow the purchaser to place his order on our website in accordance with our proper terms only, we systematically inform him on these general terms. Please consult your doctor before using any product.


The purchaser can place his order :

  • either directly on our website
  • or contacting our customer service calling +44 779 130 1360

    The order can be registered on the site only if the user has respected the instructions given on

    The company agrees to honour orders placed on the site only within the available stock. If the item is not available, our customer service undertakes to inform you as soon as possible and either to propose You a substitute or to refund your order. In the event that a product you have ordered is no longer manufactured or not available in stock within one month, its description sheet is immediately withdrawn from the site.

    We undertake to accept your order under the present terms of sales. By confirming your order, you accept these conditions in their entirety which are available to you on the website, and you acknowledge that you are fully familiar with them, thereby waiving all rights to rely on any contradictory document, particularly your own General Terms and Conditions of Purchase, the purchasing transaction meaning the acceptance of these Terms. Said confirmation and all the data that we record shall constitute proof of our transactions.


    Prices are indicated in sterling pounds or euros VAT inclusive.

    Each one of our products, services or means of delivery, with prices indicated in sterling pounds, are only valid in UK Mainland, and within the limit of available stock. Delivery for UK Mainland is free for orders above £150 except unless expressly specified, £7.50 else. For any other countries, please ask for a quote. Prices given include VAT. If one or several rates would be modified (increase or decrease) during the year, these changes may passed on in the price of the products.

    The products we sell are described and presented with our best care. If despite all this care, an error occurred, we shall nevertheless not be liable. Except in the case of a product under warranty, any transaction made between Sports Remedies and his clients can't bring to a complaint if not contested within 6 months.


    Ordering, you will have the choice between these 2 methods of payment :

  • Credit Card : Credit Card payment is fully handled by Paypal using SSL protocol that  ensures 100% protection and confidentiality on your credit card information.
  • Cheque : We only accept French chèque written in euros to be sent to  :
    Sports Remedies France
    111, rue des Tetu
    62780 TREPIED-CUCQ 


    When you pay by credit card, you are asked at check-out to enter your card number and expiration date. Different accesses to authorization servers are then made to check data in order to avoid abuse and fraud. To do so, the server is in encrypted form, and all the information on the net are encrypted (SSL protocol). Nothing transits uncrypted on the Net. We will send your products as soon as the payment has been cashed.

    We reserve the right to cancel any order if the client has a financial dispute from a previous order.

    We will keep the received goods under our ownership until the entire payment of the price. This ownership reserve does not hinder the transfer of risks which will be charged to the carrier from the day when the ordered products have left our premises.


    After Sales Service Provided

    Your item is under warranty : Repair is free (parts, labor and carriage). In order to benefit from the warranty, keep your delivery order and the original package which will prove your warranty. Then, please e-mail your after-sales service ( or call +44 779 130 1360.

    Your product is nolonger under warranty : You can also contact also our after-sales service by e-mail ( to have an estimation or to repair it.

    Other Specific Services

  • If you wish to rent or sell back your electro stimulators contact us at
  • Spare parts and accessories service is at your disposal by e-mail at

    Please precise the brand, the kind of item, the reference number and the date of your purchase in order to answer precisely to your request as soon as possible.


    The firm Sports Remedies has for any step of access to the home page, from the ordering process up to the delivery process or other services no obligation. Sports Remedies will not be responsible for any inconvenience or damage caused by the use of Internet, especially in case of a service break down, an intrusion from outside or by the presence of any it virus, or by any incident that is considered by law as a force majeure (circumstances outside one's control) according to jurisprudence. Moreover, Sports Remedies cannot be held responsible for the non-fulfilment of the present contract in the event of inventory shortage, or unavailability of the product, Force majeure, disturbance or strikes notably made by post and means of transport and/or communication, flooding, fire... (this list is not exhaustive).

    Items are offered in conformity with current English law.

    The photographs and texts, which illustrate our products, are not contractual. Therefore, Sports Remedies cannot be held responsible in the event of an error in a text or a photograph.

    Intellectual Property Rights

    Intellectual property rights on documents and each element created for this site are the exclusive property of Sports Remedies or of its suppliers : this or these companies having neither granted licences nor any rights except the one to visit the site. All total or partial reproduction of the site for commercial or private use is strictly forbidden.

    Except with a Sports Remedies previous authorization, any other use will be considered as counterfeiting and sanctioned as such.


    All consultancy or training agreements are subject to English Law and the parties submit to the jurisdiction of the English courts.
    12 Lambton Road
    London SW20 0LR	
    Tel : +44 779 130 1360

    Livraisons et retours

    Le transport de votre colis

    Les colis sont généralement expédiés en 48-72h après réception de votre paiement. Le mode d'expédidition standard est la Lettre Max ou Colissimo suivi, remis sans signature (sans assurance une fois déclarée dans votre boite à lettres par La Poste). Si vous souhaitez une remise avec signature et assurance, un coût supplémentaire s'applique, n'hésitez pas à nous contacter; Nous recommandons fortement ce dernier mode d'envoi si votre boite à lettres est exposée et non surveillée. Quel que soit le mode d'expédition choisi, nous vous fournirons dès que possible un lien qui vous permettra de suivre en ligne la livraison de votre colis.

    Les frais d'expédition comprennent l'emballage, la manutention et les frais postaux. Ils peuvent contenir une partie fixe et une partie variable en fonction du prix ou du poids de votre commande. Nous vous conseillons de regrouper vos achats en une unique commande. Nous ne pouvons pas grouper deux commandes distinctes et vous devrez vous acquitter des frais de port pour chacune d'entre elles. Votre colis est expédié à vos propres risques, un soin particulier est apporté au colis contenant des produits fragiles..

    Sports Remedies opérant en Grande-Bretagne et France, le stock d'un pays est également disponible pour l'autre. La mise à disposition de l'article peut donc prendre quelques jours supplémentaires.(Tout délai supplémentaire sera communiqué)



    Nous acceptons les retours dans le cadre des garanties légales régissant le commerce en ligne (généralement un délai 7 à 15 jours pour les produits non ouverts est accordé). Nous admettons qu'il puisse y avoir des situations particulières. Dans tous les cas, veuillez nous contacter avant de renvoyer les produits. 




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