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Sports Remedies Privacy Notice 

Sports Remedies knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Sports Remedies. By visiting Sports Remedies web sites (Sportsremedies.com, sportsrem.com, sportsrem.fr, sportsrem.co.uk), you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to or to be gathered by Sports Remedies is controlled primarily by Smartitude.com, 12, Lambton road SW20 0HW London, UK and Sports Remedies France, 111, rue des Tetu, 62780, Cucq, France.

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalise and continually improve your shopping experience at Sports Remedies. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

  • Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
  • Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses SportsRemedies.com . A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Sports Remedies if we cannot recognise you, we want you to be aware that these tools exist.
  • E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Sports Remedies if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us.
  • Information from other sources: we might receive information about you from other sources and add it to our account information.

    What About Cookies?

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of sportsremedies.com's useful features and we recommend that you leave them turned on.
  • If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

    How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the first and last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

    What Information Can I Access?

    Sports Remedies gives you access to a broad range of information about your account and your interactions with Sports Remedies.

    What Choices Do I Have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of Sports Remedies features such Customer Reviews.
  • If you do not want to receive e-mail or other mail from us, please adjust your Product Notifications settings.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of sportsremedies.com's useful features and we recommend that you leave them turned on.

    Conditions of Use, Notices and Revisions

    If you choose to visit sportsremedies.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at sportsremedies.com, please e-mail us a thorough description and we will try to resolve the issue for you.

    Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

     

    Information You Give Us

    You provide most of such information when you open an account, buy or communicate with customer services. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information, details of people to whom purchases have been shipped (including address and phone number), content of reviews and e-mails to us and financial information.

     

    Automatic Information

    Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number, products you viewed or searched for, categories you visited and any phone number used to call our customer services number.

     

    Information You Can Access

    Examples of information you can currently access easily at Sports Remedies include up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, password, communications preferences), payment settings (including credit-card information, gift certificate and cheque balances), e-mail notification settings (including Alerts, Available to Order notifications, Delivers, New for You and newsletters), recommendations (including recent product-view history, prior-order history and Favourites) and your personal profile.


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